ku9bat Privacy Policy — Your Information Is Completely Safe

Introduction and Scope

ku9bat (referred to hereinafter as "we", "us", or "the Platform") places the highest priority on the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the ku9bat platform, register, place bets, or use any of our services, and how that information is processed, stored, and kept secure.

This Policy applies to ku9bat's website, mobile application, and all related digital services. Please read this Policy carefully before using ku9bat. By accessing or continuing to use the Platform, you are considered to have accepted the terms of this Policy.

Information We Collect

ku9bat collects user information in various ways. The types of information collected are described in detail below:

2.1 Information Provided Directly

When you create an account on ku9bat or use our services, we may collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID / passport number)
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers or bank account information)
• Customer service communication records

2.2 Automatically Collected Information

The following information may be collected automatically while you use the Platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit logs, click patterns, and session duration
• Referral URL (where you came from)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party services for the purpose of identity verification or fraud prevention. This information is used only for lawful purposes.

Purpose of Data Use

ku9bat uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, promotions, and rewards
• Personalizing the gaming experience

3.2 Security and Legal Compliance

• Account protection and fraud prevention
• User age verification (21+) and identity confirmation
• Compliance with anti-money laundering (AML) and counter-terrorism financing procedures
• Meeting relevant legal obligations
• Assisting with dispute resolution and investigations

3.3 Service Improvement

• Analyzing and improving Platform performance
• Identifying and resolving technical issues
• Optimizing user experience
• Planning new products and services

3.4 Communication

• Transaction-related notifications and confirmations
• Providing customer service support
• Promotional communication with your consent

Data Sharing and Disclosure

ku9bat does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers who carry out specific operations on our behalf, such as payment processing, identity verification, and technical infrastructure maintenance. These partners are given access only to the information necessary to perform their work and are required to comply with our privacy standards.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, legal process, or valid request from a government authority. In such cases we will provide only the minimum information required by law.

4.3 Business Restructuring

User information may be transferred in the event of a business merger, acquisition, or asset transfer. In such circumstances we will notify users in a timely manner.

Cookies and Tracking Technologies

ku9bat uses cookies and similar technologies to operate the Platform effectively and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the Platform, such as maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings and provide a personalized experience.
• Analytics Cookies: Collect information to understand Platform usage, which is used to improve the service.

5.2 Cookie Controls

You can control or reject most cookies through your browser settings. Please note, however, that disabling essential cookies may cause some Platform features to not work properly.

Data Security Measures

ku9bat applies industry-standard technical and organizational measures to keep your personal information secure.

However, no digital system is 100% secure. We ask that you keep your account password confidential and contact our customer service promptly if you notice any suspicious activity.

Your Rights

As a ku9bat user, you have the following rights regarding your personal information:

7.1 Right of Access

You may at any time request a copy of the personal information ku9bat holds about you. We will fulfil this request as promptly as possible.

7.2 Right to Correction

If there is an error in your information you may request that it be corrected. This can be done through your account settings or by contacting customer service.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period to meet legal obligations, resolve disputes, or fulfil contractual requirements.

7.4 Objection to Processing

You may object to the use of your information for marketing or promotional communication. If you withdraw your consent, your information will no longer be used for that purpose.

7.5 Data Portability

Where applicable, you may request to receive your information in a structured, commonly used format.

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat.

Data Retention Period

ku9bat retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or for as long as the law requires it to be retained.

Even after an account is closed, records of financial transactions, identity verification information, and related documents may be retained for a defined period in accordance with legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymized.

Protection of Minors

ku9bat's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is in place during the registration process.

If we suspect that any user is a minor, we will immediately suspend that account and take appropriate steps to delete the information collected.

Policy Changes and Updates

ku9bat may update this Privacy Policy from time to time. Changes may be made to this Policy due to changes in the scope of services, technical improvements, or legal requirements.

If any significant changes are made, we will notify you via your registered email address or through a notice on the Platform. Continued use of the Platform after changes are made will be considered acceptance of the updated Policy.

We always publish the latest version of the Policy on this page, and the "Last Updated" date is noted at the top of the page.